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Common Questions About Online@UT
Commons Questions About Online@UT
Click on the following links to reveal the answers to the most common Online@UT questions. Clicking on the question a second time will collapse the answer.
Access Online@UT
Report a problem?
- For assistance with documents, quizzes, and other course materials, contact your instructor for the course.
- For assistance with your login, browser configuration, access from home, and other technical questions, please contact OIT Helpdesk at (865) 974-9900 or visit them at Aconda Court.
- Remember to include the following information when you submit your trouble ticket:
- Your Name and your instructor’s name
- The course title and section number if possible
- Detailed explanation of the problem
- Time of day and where you were accessing Online@UT (from home, dorm, Library)
Note: Do NOT send information such as passwords, social security number, or other personal information via email as it may pass through insecure servers.
Download the Student Manual for Blackboard 7.1?
Learn more about my university NetID?
Route my UT Email to another Email account?
Download suggested plug-ins?
Online@UT sites may require that your browser be enabled with specific browser plug-ins. Here you will find links to download all the plug-ins that Blackboard recommends you have installed on your system. Visit the Suggested Plug-ins for Online@UT Page.
Access Online@UT via my America Online account?
AOL users may experience problems connecting to Online@UT. Instead of using the AOL browser, please do the following:
- Log in to AOL as you normally would
- Minimize the AOL browser window
- Launch either Internet Explorer or Netscape separate from AOL
- Connect to http://online.utk.edu
- Login using your NetID and password
View and Download Course Content
Learn how to download files?
Store files online?
All UT students, faculty, and staff are provided with a free UNIX account that includes 50 megabytes of storage space. The quota can be raised to 100 megabytes for an annual fee of $25. To setup your web space, you must:
- Apply for a UNIX account at http://accounts.utk.edu/register
- Manage your account through http://volspace.utk.edu
If you have additional questions regarding your VolSpace account, please contact the student Help Desk at (865)974-9900.
Complete Online Assessments and Classroom Tasks
Learn more about online tests and surveys?
- Surveys: all responses are anonymous -- your instructor can see the overall responses but cannot link one response to one student. Your instructor might survey the class:
- To gather information about student preparedness
- To gather information that is too sensitive for open class discussion
- To identify areas where course content will have to be enhanced
- Quizzes: your instructor has the following types of questions available:
- Multiple choice
- True / false
- Ordering
- Short answer
- Sequencing
- Issues in taking quizzes successfully:
- Is the instructor allowing multiple attempts?
- If you exit the quiz before submitting or completing, you might be locked out
- Resetting student quizzes is labor intensive for the instructor
- If you take too long on the quiz, you might be timed out by the computer
- Tips and tricks for successful quiz-taking:
- Prepare
- Study
- Take notes
- Leave enough time
- Then log in and take your quiz
- Don't wait till the last minute!
Complete and submit assignments in Blackboard?