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Contact Information
Phone: 865.974.9900

• For assistance with documents, quizzes, and other course materials, contact your instructor for the course.
• For assistance with your login, browser configuration, access from home, and other technical questions, please contact OIT Helpdesk at (865) 974-9900 or visit them at Aconda Court.
• Remember to include the following information when you submit your trouble ticket:
• Your Name and your instructor’s name
• The course title and section number if possible
• Detailed explanation of the problem
• Time of day and where you were accessing Online@UT (from home, dorm, Library)
Note: Do NOT send information such as passwords, social security number, or other personal information via email as it may pass through insecure servers.

This comprehensive student manual will answer most of your Blackboard questions. If you are new to Blackboard we suggest you keep a copy on your desktop for easy reference. Download Blackboard 8.0 Manual (2.44MB)

Learn more about using the student's University NetID. [Requires Acrobat Reader]

Learn how to route your UT email to another email account. [Requires Acrobat Reader]

Online@UT sites may require that your browser be enabled with specific browser plug-ins. Here you will find links to download all the plug-ins that Blackboard recommends you have installed on your system. Visit the Suggested Plug-ins for Online@UT Page.

AOL users may experience problems connecting to Online@UT. Instead of using the AOL browser, please do the following:

1. Log in to AOL as you normally would
2. Minimize the AOL browser window
3. Launch either Internet Explorer or Netscape separate from AOL
4. Connect to http://online.utk.edu
5. Login using your NetID and password

Visit online.utk.edu and click on the ‘Login to Online@UT’ button located in the upper right hand corner. Enter your NetID and Password. On the My Institution page you will see a Tools module located on the left hand side. Click on the Blackboard Learn link. Here you will see the following options:

• Add the Blackboard Learn application to your Facebook account
  
  1. Place check mark next to “I agree to the Terms of Use”
  2. Click on Continue
  3. You will be directed to log on to Facebook and install the application
     
• Add the Blackboard Learn application to your iPhone
  
  1. First download and install the Blackboard Learn app for your iPhone from the iTunes store
  2. Once downloaded and installed, click on the Add the Blackboard Learn application to your iPhone link
  3. On your iPhone, run the Blackboard Learn application
  4. Enter the authorization code from Blackboard to complete your registration

Downloading refers to the method by which you access digital information from Online@UT and save it to your computer's hard drive. Learn how to download and save files from Online@UT now.

All UT students, faculty, and staff are provided with a free UNIX account that includes 50 megabytes of storage space. The quota can be raised to 100 megabytes for an annual fee of $25. To setup your web space, you must:

1. To apply for a UNIX account, contact the HelpDesk
2. Manage your account through Volspace

If you have additional questions regarding your VolSpace account, please contact the student OIT Help Desk at (865) 974-9900.

• Surveys: all responses are anonymous -- your instructor can see the overall responses but cannot link one response to one student. Your instructor might survey the class:
  • To gather information about student preparedness
  • To gather information that is too sensitive for open class discussion
  • To identify areas where course content will have to be enhanced
• Quizzes: your instructor has the following types of questions available:
  • Multiple choice
  • True / false
  • Ordering
  • Short answer
  • Sequencing
• Issues in taking quizzes successfully:
  • Is the instructor allowing multiple attempts?
  • If you exit the quiz before submitting or completing, you might be locked out
  • Resetting student quizzes is labor intensive for the instructor
  • If you take too long on the quiz, you might be timed out by the computer
• Tips and tricks for successful quiz-taking:
  • Prepare
  • Study
  • Take notes
  • Leave enough time
  • Then log in and take your quiz
  • Don't wait till the last minute!

• Surveys: all responses are anonymous -- your instructor can see the overall responses but cannot link one response to one student. Your instructor might survey the class:
  • To gather information about student preparedness
  • To gather information that is too sensitive for open class discussion
  • To identify areas where course content will have to be enhanced
• Quizzes: your instructor has the following types of questions available:
  • Multiple choice
  • True / false
  • Ordering
  • Short answer
  • Sequencing
• Issues in taking quizzes successfully:
  • Is the instructor allowing multiple attempts?
  • If you exit the quiz before submitting or completing, you might be locked out
  • Resetting student quizzes is labor intensive for the instructor
  • If you take too long on the quiz, you might be timed out by the computer
• Tips and tricks for successful quiz-taking:
  • Prepare
  • Study
  • Take notes
  • Leave enough time
  • Then log in and take your quiz
  • Don't wait till the last minute!